Use Cases of the CDP Communication Log

The Communication Log is the central place in TrustYou CDP to track the delivery status of all transactional emails sent via Mandrill. It gives your team full visibility into what was sent, when, and whether it reached the guest - all without needing to log in to Mandrill separately.

What You Can See

• Hotel / Property - which property the email was sent for
• Confirmation Number - the reservation reference number
• Job Type - the event type (e.g. AfterBooking, AfterCancellation, AfterCheckIn)
• Guest Name - the name of the recipient
• Email - the recipient's email address
• Send / Delivery Date - when the email was dispatched
• Status - e.g. Opened, Delivered, Clicked, Rejected, Sent, ...

Searching and Filtering

You can filter the Communication Log by e.g. hotel name, guest name, guest contact or confirmation number. This is useful when a guest contacts your team saying they did not receive a booking confirmation - you can quickly locate the relevant record and check its status or resend the email.

Viewing Email Content

Clicking on any entry in the Communication Log opens a detailed view showing the full content of the email that was sent, including the template used, all guest information fields, booking details, and processing metadata (status, template language, send date). This allows you to verify that the correct information was included in the email.

Resending an Email

From the detail view, you can resend the email using the "Resend Email" button. This makes the same API call as a resend triggered from Mandrill - the two are functionally identical. Your operations team can therefore handle resend requests directly from TrustYou CDP without needing access to Mandrill.

Connection to Mandrill

The Communication Log in TrustYou CDP and the Outbound Activity section in Mandrill show the same data. Both reflect delivery status, open tracking, and the resend option. The CDP log is populated via the Mailchimp Campaign Activity (Transactional Logs) connector, which pulls activity data from Mandrill automatically via webhooks.

Mandrill additionally provides aggregate sending statistics (total sends, deliverability rate, open rate, click rate) in its dashboard view. These are useful for performance monitoring but are not replicated in the CDP - for aggregate reporting, use the Mandrill interface.