André Schlarbaum
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Recent activity by André Schlarbaum-
How do I connect and synchronize data sources, such as PMS or CRM systems, in TrustYou CDP?
To connect and synchronize data sources:On the left sidebar, find and click on the Connectivity-->Connectors tab. Click on the + Add Connections button in the top right corner, which will open a me...
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What roles and permissions can I assign to team members?
In TrustYou CDP, team members can be assigned one of several access levels:OwnerThe Owner has full access to all features, settings, and user management capabilities, including the ability to add o...
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What is the structure of the Connectors section?
The Connectors page (Connectivity → Connectors) is where TrustYou links your data sources and destination systems together. Each configured integration appears as a card showing its connection type...
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Which filter options does the CDP provide?
TrustYou CDP provides a comprehensive set of filter criteria split across two main categories. A third category of additional filters is currently in development and will become available in a futu...
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Recipient Types
During the Events configuration the Recipient Type(s) for Transactional Messages as well. The three different types are: Booker (who made the booking, not necessarily a guest) Main Guest Additio...
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Understanding the main sections in CDP
InsightsThis section provides all relevant details of your guest portfolio which is being ingested from your PMS, such as your customer data and the audience segmentation. Customersbuilding indiv...
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How do I set up my organisation and personalize my account with a name and logo?
The setup of your profile is straightforward. Upon receiving your invitation, simply log in, and your profile will be automatically configured and ready for use. To personalize your TrustYou CDP ac...
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Can I make an audience visible to other team members, and how do I manage sharing options?
When creating or editing an audience, simply toggle the option next to the audience naming field to make it "Visible to organization." This will grant access to the audience for all members within ...
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How can I edit, reset or even delete an audiences I have created?
Reset Audience: From the audience dropdown menu, select the desired audience and click on 'Clear all' next to the 'Apply' button. You can then update the filters and save the audience again. Edit /...
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What are common use cases for guest segmentation?
Below are some practical campaign examples to illustrate how filters are combined to build meaningful audiences. These are common use cases and can be adapted to your own campaign needs. "Birthday"...